By engaging the services of Ice Flo Media, herein referred to as “the Company,” the client, herein referred to as “the Client,” agrees to be bound by the following terms and conditions which constitute the entirety of the agreement between the parties with respect to real estate media services, including but not limited to photography, videography, drone operations, virtual tours, floor plans, editing services, and all other related deliverables produced or facilitated by the Company. The Client understands and acknowledges that all media created remains the intellectual property of the Company unless a separate written agreement explicitly states otherwise, and that a limited license is granted solely for marketing and promotional use related to the specific real estate listing for which the content was commissioned, and not for any resale, commercial reproduction, or use in unrelated marketing materials without prior written consent from the Company. The Client accepts full responsibility for securing property access, ensuring the property is photo-ready, and granting the Company and its representatives unimpeded access at the scheduled appointment time, and understands that the Company is not liable for delays, rescheduling, or cancellations caused by the Client’s failure to do so. The Client further acknowledges that any rescheduling or cancellation must be made with at least twenty-four (24) hours’ notice, and that failure to provide sufficient notice may result in a cancellation fee or forfeiture of deposit at the Company’s sole discretion. The Company reserves the right to charge additional fees for travel outside the standard service area, excessive on-site delays not caused by the Company, or post-production revisions that fall outside the agreed-upon scope of work. The Client agrees to inspect all delivered media within seventy-two (72) hours of receipt and to notify the Company in writing of any perceived defects or issues within that time frame, after which all deliverables shall be deemed accepted as-is and final. The Company does not guarantee specific outcomes related to real estate sales performance or listing views and makes no representations or warranties regarding the effectiveness of the media beyond its technical quality. The Client understands that weather, lighting conditions, and property presentation may affect the final results, and that no refunds will be issued for subjective dissatisfaction once the work has been completed in accordance with industry standards. All deliverables will be provided in digital format via download link, unless otherwise arranged in writing, and it is the Client’s responsibility to download and secure all files promptly. The Company is not responsible for storing media files beyond thirty (30) days following delivery and accepts no liability for lost or inaccessible content thereafter. The Client agrees that all invoices issued by the Company are due and payable in full immediately upon receipt, with no exceptions, and that failure to remit full payment within the designated period may result in late fees, suspension of future services, or legal collection efforts at the Client’s expense. The Company retains the right to refuse future bookings or withhold deliverables for accounts that remain unpaid or are consistently delinquent. By commissioning any services from Ice Flo Media, the Client affirms that they have read, understood, and consented to these terms in their entirety, and that any waiver or modification of the terms herein must be made in writing and agreed to by an authorized representative of the Company.