ICE FLO MEDIA — TERMS OF SERVICE

By booking, purchasing, or otherwise engaging any service provided by Ice Flo Media, herein referred to as the “Company,” the client, agent, broker, property owner, manager, or other purchasing party, herein referred to as the “Client,” agrees to be bound by the following Terms of Service. These Terms govern all services provided by the Company, including but not limited to real estate photography, videography, drone media, branded content, reels, virtual tours, floor plans, editing, retouching, virtual staging, and any related deliverables or media services.

1. Scope of Services

The Company agrees to provide the services selected, quoted, or otherwise approved by the Client at the time of booking. The scope of work includes only those services specifically ordered by the Client. Any additional services, revisions, travel, editing, retouching, re-shoots, waiting time, or deliverables requested outside the original order may be billed separately at the Company’s discretion.

2. Booking, Scheduling, and Access

The Client is responsible for providing accurate property information, ensuring lawful access to the property, and confirming that the property will be ready for service at the scheduled appointment time. The Client must ensure that the Company and its representatives have timely and unobstructed access to all relevant areas of the property.

If the property is not ready upon arrival, access is delayed, or the Company is otherwise prevented from performing the scheduled services due to conditions outside its control, the Company reserves the right to shorten the session, reschedule the appointment, charge additional fees, or treat the appointment as canceled.

3. Property Readiness

The Client is solely responsible for ensuring the property is fully prepared prior to the appointment. This includes, without limitation, cleaning, staging, decluttering, removing unwanted items, securing pets, turning on utilities, replacing burned out bulbs where applicable, and ensuring the property is in a condition suitable for photography or video production.

The Company is not responsible for cleaning, staging, moving heavy objects, concealing defects, or otherwise preparing the property for media capture. The Company may make minor adjustments at its discretion, but assumes no obligation to do so.

4. Rescheduling and Cancellation

A minimum of twenty-four (24) hours’ notice is required for any cancellation or rescheduling request. Cancellations, no-shows, denied access, or rescheduling requests made with less than twenty-four (24) hours’ notice may result in a cancellation fee, travel fee, rescheduling fee, forfeiture of deposit, or other charge determined by the Company.

If weather, safety conditions, access restrictions, or other circumstances outside the Company’s control materially affect the scheduled services, the Company may reschedule all or part of the appointment at its discretion.

5. Payment Terms

Payment terms shall be as stated at the time of booking, invoice, or checkout. Where payment is required in advance, no appointment is guaranteed until payment or deposit is received. Where a balance remains due, the Client agrees to pay all invoices in full by the stated due date.

The Company reserves the right to withhold delivery of media, suspend future bookings, assess late fees, or pursue collection remedies for any unpaid balance. The Client agrees to be responsible for any reasonable costs of collection, including legal fees, collection fees, and related expenses, to the extent permitted by law.

6. Additional Charges

The Company reserves the right to charge additional fees for services or circumstances including, but not limited to, travel outside the normal service area, tolls, parking, excessive on-site delays, rush turnaround, extensive editing requests, change of scope, property size beyond quoted limits, inaccessible areas, or other conditions not disclosed at the time of booking.

7. Delivery and Turnaround

All deliverables will be provided digitally unless otherwise agreed in writing. Estimated turnaround times are not guarantees and may vary based on service type, project complexity, weather, revisions, holidays, weekends, order volume, technical issues, or factors outside the Company’s control.

The Company shall not be liable for delays in delivery caused by events beyond its reasonable control.

8. Review, Corrections, and Revisions

The Client must review all delivered media promptly and notify the Company in writing of any technical defect, missing agreed-upon deliverable, or objective issue within seventy-two (72) hours of delivery. If no written notice is received within that period, the deliverables shall be deemed accepted, approved, and final.

Technical errors or omissions caused by the Company may be corrected at the Company’s discretion without additional charge. Requests based on subjective preference, change of mind, later staging improvements, weather preference, occupancy issues, or conditions existing at the property during the original appointment may require additional fees, editing charges, or a paid re-shoot.

9. Intellectual Property Ownership

All photographs, videos, drone footage, reels, edits, virtual tours, floor plans, graphics, and other deliverables created by the Company remain the sole and exclusive intellectual property of the Company unless otherwise agreed in writing. Booking or payment does not transfer copyright ownership.

The Client receives only the limited usage rights expressly granted under these Terms. No other rights are granted or implied.

10. License for Listing Media

Unless otherwise agreed in writing, media created for a specific real estate listing is licensed to the Client solely for marketing and promoting that specific property listing. This license is limited, non-exclusive, non-transferable, and revocable upon breach of these Terms.

Unless otherwise agreed in writing, listing media may not be:

• resold, sublicensed, assigned, or transferred to another party;

• reused for a later listing of the same property by a different agent, broker, builder, owner, or manager;

• used for general brand advertising unrelated to the specific listing;

• used by stagers, designers, contractors, builders, landlords, or third-party vendors;

• materially altered beyond ordinary MLS, social, or marketing use without prior written approval.

If the property is re-listed, re-marketed, leased, or otherwise reused beyond the original listing purpose, a new license or additional fee may be required.

11. License for Branding and Non-Listing Media

For agent-branded, business, recruiting, apartment, development, or other non-listing media, the Client is granted a limited license to use the deliverables for the intended marketing and promotional purpose for which they were created. This license does not include resale, sublicensing, stock usage, third-party commercial redistribution, or transfer to another party without prior written consent from the Company.

12. Company Portfolio and Promotional UsE

The Company reserves the right to use any media created for portfolio, website, social media, advertising, competition, promotional, educational, editorial, or business development purposes unless the Client and Company agree otherwise in writing before the appointment. Any request for confidentiality, private listing handling, or restricted promotional use must be made in writing in advance and accepted by the Company.

13. Drone Services

All drone services are subject to weather, visibility, lighting, airspace restrictions, legal restrictions, FAA considerations, property restrictions, community or HOA rules, safety conditions, and pilot discretion. The Company reserves the absolute right to decline, modify, postpone, or cancel drone operations if conditions are unsafe, restricted, or otherwise unsuitable.

If drone media cannot be captured due to conditions outside the Company’s control, the Company may reschedule the drone portion, substitute with non-drone coverage where appropriate, issue a credit specific to the undeliverable drone service, or otherwise resolve the matter at its discretion. The Client is responsible for informing the Company of any known access, property, community, or operational restrictions in advance.

14. Virtual Staging, Floor Plans, and Similar Deliverables

Virtual staging, floor plans, measurements, renderings, and similar services are intended for marketing use only. They are approximate in nature and should not be relied upon for architectural, engineering, legal, appraisal, permitting, inspection, or other technical purposes. The Client is responsible for ensuring all required disclosures are made where applicable.

15. No Guarantee of Market Outcome

The Company makes no guarantee of listing performance, buyer activity, views, lead volume, offers, lease-up, booking volume, or any specific sales or marketing outcome. The Company’s obligation is limited to providing media services consistent with the ordered scope of work and reasonable industry standards.

16. Assumption of Risk and Permissions

The Client represents and warrants that it has the authority to authorize the Company to enter the property and create the requested media. The Client is solely responsible for obtaining any necessary permissions, approvals, releases, or consents from property owners, occupants, tenants, associations, communities, managers, or other relevant parties.

The Client is also responsible for ensuring that any persons, vehicles, pets, artwork, branding, or personal property appearing in the media are authorized to be shown or have been removed if they should not appear.

17. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or speculative damages, including but not limited to lost profits, lost commissions, lost opportunities, business interruption, listing delays, reputational harm, or marketing loss.

In all cases, the Company’s total liability arising out of or relating to any service, order, booking, or deliverable shall be limited to the total amount actually paid by the Client for the specific service giving rise to the claim.

18. No Refunds for Completed Work

Because media services are time-based, creative, and property-specific, no refunds shall be issued for completed services that substantially conform to the ordered scope of work and reasonable industry standards. Refunds, credits, or re-shoots, if any, are granted solely at the Company’s discretion.

19. File Storage and Archiving

The Client is responsible for promptly downloading, reviewing, and securing all delivered files. The Company is not obligated to archive or store deliverables indefinitely and makes no guarantee of file availability after thirty (30) days from delivery unless otherwise agreed in writing. The Company shall not be responsible for any loss, corruption, deletion, or inaccessibility of files after that period.

20. Force Majeure

The Company shall not be deemed in breach of these Terms or otherwise liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to severe weather, natural disasters, illness, equipment failure, traffic incidents, power outages, internet outages, acts of government, airspace restrictions, labor disruptions, emergency conditions, or access limitations.

21. Right to Refuse Service

The Company reserves the right to refuse, cancel, or terminate any booking or service at its discretion where conditions are unsafe, illegal, abusive, inaccessible, misrepresented, or otherwise inconsistent with the Company’s standards or business policies.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising under or relating to these Terms shall be brought in the appropriate state or federal court located in Florida, and the parties consent to such jurisdiction and venue.

23. Entire Agreement

These Terms constitute the entire agreement between the Client and the Company with respect to the services provided, and supersede all prior discussions, understandings, or representations relating to the subject matter herein, unless otherwise agreed in writing by the Company.

24. Acceptance

By booking, purchasing, scheduling, approving, or otherwise engaging services from Ice Flo Media, the Client acknowledges that it has read, understood, and agreed to these Terms of Service in full.