At Ice Flo Media LLC (“Company,” “we,” “our,” or “us”), we respect your privacy and take reasonable steps to protect the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information obtained through our website, contact forms, emails, service inquiries, bookings, invoices, and other interactions with our business. By using our website or engaging with our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, company name, property address, project details, billing information, and any other information you submit through our website, booking forms, emails, messages, or service requests.

We may also collect certain technical and usage information automatically when you visit our website or interact with our digital platforms. This may include your IP address, browser type, device type, operating system, referral source, pages viewed, session duration, and similar analytics or tracking data collected through cookies or comparable technologies.

2. How We Use Information

We may use collected information to:

• respond to inquiries and service requests;

• schedule, provide, and manage our services;

• process invoices and payments;

• communicate with you regarding bookings, deliverables, updates, or support;

• improve our website, services, operations, and user experience;

• analyze site traffic and marketing performance;

• maintain internal records and business reporting; and

• comply with legal, tax, accounting, or regulatory obligations.

We may also use non-identifiable or aggregated information for internal analytics, reporting, and business development purposes.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve functionality, understand visitor behavior, and support marketing efforts. These technologies may collect information about your device, browsing activity, and interaction with our website. You may adjust your browser settings to refuse or limit cookies, though some parts of the website may not function properly as a result.

4. How We Share Information

We do not sell, rent, or trade your personal information for monetary gain. We may share your information with trusted third-party service providers only as reasonably necessary to operate our business and deliver services. These may include website hosting providers, payment processors, email platforms, scheduling tools, analytics providers, customer relationship tools, legal or accounting professionals, and similar operational vendors.

We may also disclose information if required to do so by law, legal process, court order, government request, or where disclosure is reasonably necessary to protect our rights, enforce our agreements, prevent fraud, or respond to security concerns.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, or request that we limit certain processing of your data. To make such a request, please contact us at info@iceflomedia.com. We may need to verify your identity before responding to your request.

8. Third-Party Services and Links

Our website or communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. Your use of any third-party site or service is at your own discretion and subject to that party’s own terms and policies.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a child in violation of applicable law, we will take reasonable steps to delete it.

10. California Privacy Notice

If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to know what personal information we collect, the right to request deletion of certain personal information, and the right to request correction of inaccurate personal information, subject to applicable exceptions. We do not sell personal information as traditionally defined under the California Consumer Privacy Act.

11. International Users

If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our website or submitting information to us, you consent to such transfer, processing, and storage to the extent permitted by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time at our discretion. Any updated version will be posted with a revised effective date. Continued use of our website or services after any update constitutes acceptance of the revised Policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

Ice Flo Media LLC
Email: info@iceflomedia.com